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Frequently Asked Questions

 Why can't I find everything I am looking for on your website?

Our site is a work in progress.  We are adding new items all the time.  If you dont see what you're looking for, then please, come back soon cause chances are it will proabably be there.  Please remember, you can always find everything you are looking for at any of our 9 retail locations all across Central New York State. 

Prices 

Prices on-line may vary from in-store. While "Herb" Philipson's strives to provide accurate information on all advertising, unintentional errors may occur.  In such cases, we reserve the right to correct any erros by posting corrected information in our stores.  Each store retains the right to limit quantities and set its own pricing.  Some advertised items my not be available in all stores.  If you are having trouble viewing the flyer, please clear your browser cookies.

 

What’s with the cartoon character that appears on all of your ads?

herbfighterLogo

That’s our founder. The man who started it all when he opened up a small, 800 square foot “Army & Navy” store back in 1951 in Rome, NY. “Herb” was quite the showman and considered himself a champion for the common consumer. We now call him the “Price Fighter,” to honor that legacy. A tradition that means keeping more money in your wallet and spending less on the gear you need.

 

What are your hours?

Our Online Customer Service Department is open Monday - Friday from 8:00am to 4:30pm.  

All of our stores are open Monday through Thursday, 10 am to 8 pm; Fridays & Saturdays 9 am to 9 pm; & Sunday 11 am to 5 pm. We’re closed on Thanksgiving and Christmas Day to allow our hard working employees time with their families.

 

General Questions

How can I contact “Herb” Philipson’s about a product or store experience?

Please call Customer Support at 1-888-800-0919 or email us through our Contact Us Page.

Our support staff is available Monday - Friday from 8:00 a.m. to 4:30 p.m. ET. Any questions or messages submitted out of that time frame will be addressed the following business day.

Online Store Questions

Why do I need an account?

An account is not required; however, having an account will allow you to keep track of your orders and simplify the checkout process by remembering your information. It will also allow you to accumulate points every time you buy.  Accumulate one point for every dollar spent on merchandise purchases. Your points balance will show in every package you receive on your packing slip.  

What happens if I can’t remember my password?

You can reset your password by going to “Log In,” which is located in the header. From there, click on “Forgot Password.” Enter your email address, click “Submit,” and within minutes, you will receive an email. Follow the included link to change your password.

What does “Herb” Philipson’s do with my personal information?

"Herb” Philipson’s Army & Navy Stores Inc. is committed to keeping your personal information confidential. We do not sell, rent, or lease our subscription lists to any third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law.  We will use your e-mail address solely to provide timely information about “Herb” Philipson’s Army & Navy Stores. With your permission, we will use your contact information to provide you with updates and product offers.

 

Payment Questions

If I order a gift card online, how will I receive it?

Customers who order gift cards online are mailed a physical gift card to the shipping address entered during checkout. Gift cards can be sent directly to a recipient, along with a note from you. Orders are sent via USPS, and will be processed and sent the day they are received if ordered by 11 a.m. ET. Orders are not processed on weekends or holidays. Tracking is not available on gift cards. In order to receive Free Shipping on Gift Card Purchases, please use a seperate transaction just for your Gift Card Purchase. Thank You.

My card was declined, so why was my account still charged?

It is a temporary hold that will show up for up to seven days. Your account has not actually been charged, we will not charge your account until the product ships. 

How do I redeem a Gift Card Online?

You will need to submit your order and pay with a credit card.  Once the order goes through, you will need to call Online Customer Service during Business Hours (M-F 8-4:30) and we will take your Gift Card over the phone and apply it to your order and that amount will deduct from your Credit Card Authorization. 

 

Orders and Shipping

How do I place an order?

Once you have added at least one item that you wish to purchase in your shopping cart, click on the cart in the top right corner. This will lead you to the checkout area. Either enter your login credentials (if you have not already logged in), or enter your email address to checkout as a guest. Next, you will be asked to enter your shipping and billing information, followed by payment information. Have a credit card ready for this step. Finally, you will be asked to agree to the Terms of Use, and then you may place your order.

Are there any restrictions as to where I can ship my order?

We do not currently ship internationally. We only ship to the contiguous 48 United States, Alaska, and Hawaii. Any orders that fall outside of these service areas will be cancelled and the customer will be notified by email of the cancellation.

How is sales tax calculated?

Where applicable, “Herb” Philipson’s will charge sales tax on taxable items. Sales tax is calculated based on the cost of the taxable merchandise. Depending on state-specific regulations, sales tax may also be applied on shipping and handling costs.

How do I view my order status or track a shipped order?

If you created an account, you can view your order status by signing into the site and selecting “My Orders” from the My Account Area. Here, you will be able to check the status of any of your orders and all items that belong to those orders. You can also access and print receipts here. You may call Customer Service to get your Tracking Number so that you can track any orders you have not yet received. 

How do I cancel or change an order?

Call Customer Service, 1-888-800-0919, if you need help with an order.

Are your coupons and rebate offers valid for use online?

Our coupons and rebates are only good for in-store purchases at this time.

 Can I place an order by phone?

Yes, we would be happy to help you place an order over the phone.
Phone: 1-888-800-0919.  Our support staff is available Monday - Friday from 9:00 a.m. to 5:00 p.m. ET. Any questions or messages submitted outside of that timeframe will be addressed the following business day.

How do in-store returns and exchanges work?

Please see our Return Policy.

How do I return online purchases?

If you are not satisfied with an online purchase, you may ship it back to us for a full refund. You may also return or exchange items purchased on HerbPhilipsons.com at any store location. All returns must be completed within 30 days and should be accompanied by a receipt. The customer is responsible for all return shipping costs on non-defective items (items ordered incorrectly by the purchaser).

We are unable to return Baseball Bats or Balls.

Warranty Information

Who do I contact with questions regarding my warranty?

Contact the customer support number in your item’s warranty information.

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